Terms & Conditions

Introduction

There are some terms and conditions that are especially designed for the users of traveljunctionus.com. The company requests its users to go through each and every terms and conditions before utilizing its services. If a user utilizes the services then, it is considered as the person consent to the Terms of Use. On the other hand, if user doesn’t want to give consent over the terms and conditions mentioned over the website, then don’t utilize the website.

Prohibited Uses

The company has designed the website to provide best air travel service to customers, so unlawful activities over the website is strictly prohibited such as follows:

  • In case of any unlawful, fake, or fake reason to effect
  • With an objective to harm, destroy or devilishness anyone in any way
  • For any business or trading reason, other than private use
  • To transmit, secure, unconstrained, unapproved publicizing, restricted time or any kind of similar asking for spam
  • In disavowal of these Terms of Use

Best Price Guarantee

The company assures users to provide best airfare deals and offers if customer finds an airfare which is lower than the airfare at which customer has booked his/her tickets from traveljunctionus.com In this case, we may cancel customer’s booking and refund the money according to the refund policy. In such condition, we may also ask customers to provide us documentation supporting the case. We may ask the customer to provide the link of the page wherever he/she has seen the low airfare. Once the team of professionals confirms all the documents are upto the mark and claim was right, and then we will either provide you refund or give you the refund for the difference in fare.

Site Usage and Ticket Purchase

As per company’s terms and conditions, user with age of 18 years of above has the legal authority to get engage into this website and utilize its services. In case the user is utilizing the service for any other person, then its prime responsibility of the user to make him/her understand each and every term and condition of the website that are mentioned for the tickets and rest of the services. You have to take the accountability for the reservations made by individuals under your course or control. traveljunctionus.com allows the user to upload the material to the site, however they have to consent to the laws, principles and conduct of the site.

Booking Policy

  • The prices displayed on the website consist of all government taxes.
  • In case of increase in fare of the Air tickets, miscalculation due to server error, payment gateway issue, etc, then traveljunctionus.com is liable to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of the amount should be paid to traveljunctionus.com’s account, just after the communication with traveljunctionus.com.
  • It is mandatory to pay entire amount prior to the confirmation of your booking.
  • In case customer wants to get a ticket booked for an infant, then the ideal age must be below 2 years and customer must have valid document proof of the age. If the age of infant is 24 months or above then you need to book a separate booking as a child.
  • It is also mandatory that during re-check in the infant must be accompanied by an adult at least 18 years old.

The tickets/bookings issued to customer shall be governed under the terms and conditions of the respective Airlines/Supplier.

Booking Confirmation

Once customer will get done with the booking procedure, then he/she will receive a confirmation email along with the booking number. Through this confirmation email, the contract in context to the services will come into existence to both customer as well as supplier. This confirmation email provides all details of your booking. Customer need to check that their booking is correct or not as Travel Supplier’s booking system can make errors, so check it once to proceed with payment process. In relation to “special Requests” options are available for (meals, child seat, disabled). Travel supplier will certainly work on such special requests.

Our Fees & Exceptions

Notwithstanding every Travel Supplier's expense and charges, traveljunctionus.com may charge an administration charge as portrayed underneath. All traveljunctionus.com expenses are charged for every individual or per-ticket premise and are non-refundable.

Our Booking Fees

Our Fees May Apply To Code Amount

Online Air Transaction Service Fees

On most airfares a service fee up to $35◊ is charged per person for all passenger types. **
U.S. Domestic and International Fees $0 to $35

Online Hotel Transaction Service Fees

(per night, per room)
All Hotels Fees up to $32

Online Car Rental Transaction Service Fees

(per rental)
All Car Rentals Fees up to $25

Service fees will be converted in your local currency on the payment page.

** Passenger types = Adult, child, senior, infant, student, military.
‡ All transaction service fees are non-refundable and are subject to change without notice.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

Certain exceptions to the above service fees apply:

- Online vacation package booking service fees up to $50 per person.
- Business and First Class Airfares - Service fees are up to $100 per passenger on all passenger
type tickets.
- Multi-city trips - Service fees are up to $100 per passenger on all passenger type tickets.
- Multi airline trips / Cities with high fraud rates - Service fees are up to $30 per passenger on all
passenger type tickets.
- Our service fees on certain airlines may be up to $35 per passenger

- Contact Center booking service fees: Service fees for contact center bookings
(including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from $10 to $200 per passenger.
Contact Center bookings include premium package benefits.


Certain exceptions to the above service fees apply:

  • Online vacation package booking service fees up to $50 per person.
  • Business and First Class Airfares - Service fees are up to $100 per passenger on all passenger type tickets.
  • Multi-city trips - Service fees are up to $100 per passenger on all passenger type tickets.
  • Multi airline trips / Cities with high fraud rates - Service fees are up to $30 per passenger on all passenger type tickets.
  • Our service fees on certain airlines may be up to $35 per passenger.
  • Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from $10 to $200 per passenger.
  • Contact Center bookings include premium package benefits.

Booking Amendments and Charges

Booking made on traveljunctionus.com may have some charges that are being charged as per the directive of airline. The charges may vary by flight and booking class. The amendment fee may also vary by airline to airline, flight and booking class. All changes must be made at least 72 hours prior to the departure date. Time duration can be different from airline to airline, therefore it is advised to cross check it with customer support for accurate information.

Cancel & Exchange

Most of the aircraft tickets are non-refundable. In some situations where the carrier allows cancellation, then a credit might be considerable against future ticket by same traveler on the same airlines. The airlines have their own policy of credit termination date, which can’t be utilized after its expiry. So, in case of cancellation, we request customers to examine the limitations with customer service specialist. Cancellation of tickets must be done before flight takes off else, we don’t assure or promise for any cancellation. If you are already prepare to make a new reservation and wish to utilize the airline credit, then you will be required to bear the difference in the fare if applicable. Such kind of strategies and policies are made by the management of carriers, which are not in our control.

Cancel and Refund

Bookings for Flights, cars, hotels and holiday packages are non-refundable just after 24 hours of booking. If customer contact us within 24 hours of the booking, then cancellation is possible. Cancellation penalty is charged for entire procedure. The cancellation request is accepted via email only, as to keep a record of the same claim.

We can accept refund requests only if the following conditions have been met:

  • You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  • You are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
  • We are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, traveljunctionus.com will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.

The company accept request under some of the guidelines such as follows:

  • If the ticketing fare rules will allow the cancellation on a particular booking, then only request will be accepted.
  • You should not be a NO SHOW passenger. In case, you are a NO SHOW and you are not allowed to board the airline, then you are not eligible for refund.
  • If refund is processed, it maximum takes up to 21 working days.

Payment Policy

  • We accept credit cards and debit cards of major countries including US, Canada etc.
  • All costs appear in U.S. dollars.
  • We may accept payment into two separate transactions which includes Airline Base Fare and Taxes. However, aggregate sum will be same as advised to people.
  • Once your payment gets through, the ticket purchased is guarantee. In case we didn’t get payment, we will notify you within 24 hours.
  • If the credit card details are not approved by our verification department, we won’t process any booking.