Terms and Conditions

1. Scope of These Terms

1.1 These terms and conditions govern the sale of travel arrangements by us to you. The applicable terms depend on your booking type.

If you book any travel service (e.g., flight-only or hotel-only), we act as an agent for the third-party supplier (Supplier/Principal) of that service, and your contract will be with the Supplier/Principal.

1.2 Definitions

In these terms:

• Travel Arrangement(s): Refers to flights, accommodation, car hire, and other travel services listed on our website.
• Supplier/Principal: The third-party provider of Travel Arrangements, including airlines, accommodation providers, or car hire companies.
• We/Us/Our: Refers to TraveljunctionUS.com.
• You: Refers to all individuals named on the booking, including those added or substituted later, or any of them.

1.3. Importance of Reading These Terms

Please review these terms carefully before booking. They outline who we are, how we provide Travel Arrangements, how bookings may be modified or canceled, how to address issues, and other key information.

2. About Us and Contact Information

Who We Are: We are TraveljunctionUS.com, trading under the name FLIGHTS & HOLIDAYS UK Ltd, our registered office is located in the United Kingdom at Suite B6:02C Vista Centre, Salisbury Road, Hounslow TW4 6JQ, United Kingdom. We are accredited by IATA (International Air Transport Association), a globally recognized standard promoting best practices in the flight industry.

Contacting Us: You can reach us by phone at 1-(844)-239-8256, by email at info@traveljunctionus.com.

Contacting You: We will contact you via telephone, email, or the postal address provided in your booking.

Writing: In these terms, "writing" includes emails.

3. Lead Customer Responsibilities

The first-named person on the booking (lead customer) agrees, on behalf of all named people, to:

• Read and agree to these terms and be bound by them.
• Consent to our use of personal data via our Privacy Policy and authorize disclosure of personal details, including special categories (e.g., health conditions, dietary needs).
• Confirm they are over 18 and, for age-restricted services, that all party members meet the age requirements.
• Accept financial responsibility for the booking payment on behalf of all named people.

4. Your Contract

• Travel Arrangement: For bookings like flight-only or hotel-only, we act as an agent for the Supplier/Principal. Your contract is with them, subject to their terms, which may limit or exclude their liability, and these terms.
• Agency Role: For single Travel Arrangements (e.g., a flight only or hotel only booking), we act as an agent, and the Supplier/Principal is responsible for service provision.

5. Booking Process

• Making a Booking: During the booking process, you are provided with the technical means needed to detect errors in entry forms and to correct them prior to submitting your booking request. You are requested to check all data for accuracy before concluding your booking request. Subsequent change requests may lead to significant additional costs.
• Flight and Seat Availability: Prices for flight and seat availability are added directly to the Portal by the applicable airline. If changes are made by the airline that are outside of our control (e.g., price changes, seat availability) and occur after a booking request has been made, but before the contract with the airline has become binding, the contract will not enter into force and your payment will be refunded in full. We may contact you and offer you the option to accept the changed price during ordinary business hours, however no later than 24 hours after we have gained knowledge of the price change or on the first weekday following such 24-hour period.
• Ticket Issuance: As soon as your requested tickets have been issued, you will receive a confirmation email with a ticket number. This is the moment a binding contract between you and the relevant airline(s) has been concluded.
• Booking Confirmation: A contract is formed when we send you confirmation on behalf of the Supplier/Principal for Travel Arrangements.
• Checking Documents: You must verify the booking confirmation and other documents for accuracy and report errors immediately, as later changes may not be possible. Ensure names match passport details exactly, including middle names. Airlines use e-ticketing for all routes.
• Booking Unavailability: If we or the Supplier/Principal cannot accept your booking, we will notify you in writing and not charge you, refunding any payments made. This may occur due to unavailability or errors in pricing or descriptions. We reserve the right to accept or decline bookings.
• Booking Reference: We will provide a unique booking reference upon confirmation. Please include it in all communications about your booking.
• Flight Reconfirmation: You must reconfirm flights with the airline at least 72 hours before departure for both outbound and return flights. We are not liable for additional costs due to failure to reconfirm.

6. Price and Payment

Price Information: The price of your Travel Arrangements will be as shown on our website’s booking pages at the time of booking or as communicated during a telephone booking.

Currency: Prices are displayed in U.S. Dollars (USD). Currency rates displayed on our website are for guidance only and not guaranteed for accuracy. Exchange rates are not updated daily, and actual rates may vary slightly.

Pricing Errors: Despite our efforts, some Travel Arrangements may be mispriced. We verify prices before confirming bookings. If the correct price for the booking date is lower than the advertised price, we will charge the lower amount. If it’s higher, we will contact you for instructions before confirming. If we process a booking with an obvious pricing error that you could reasonably recognize as incorrect, we may cancel the booking and refund any payments made.

Payment Terms and Methods

We accept payments via Visa, Mastercard, American Express, Discover, and Pay by Bank Transfer. You must ensure the payment method (credit/debit card or bank account) is yours or, with our agreement, that you have explicit authorization from the third-party owner, and that sufficient funds are available to cover the booking cost.

For corporate/business cards, a fee applies: 3.5% for corporate/business AMEX cards and 3% for other corporate/business cards. You must correctly identify the card type during purchase. If you fail to declare a corporate/business card, we reserve the right to charge the outstanding fee to the card.

Payment timing depends on the booking type and timing:

• Flight-Only Bookings: Full payment is typically required at booking, unless otherwise advised.
• Other Bookings: A non-refundable deposit, plus any required pre-payments and insurance premiums, is due at booking. The deposit amount will be communicated at booking. The balance is due no later than 4 weeks before the start date, unless otherwise specified. Failure to pay the balance by the due date may result in cancellation by the Supplier/Principal (for single Travel Arrangements) or us (for Package Holidays), with the deposit retained.
• Late Bookings: For bookings made within 4 weeks of the start date, full payment is typically required at booking.

Local Charges: The price includes all applicable U.S. government taxes at the time of booking that do not require local payment. Local charges, such as international airport departure taxes or resort fees, are your responsibility and payable locally. We will inform you of known local charges before confirming your booking.

Booking Fee

A non-refundable booking fee (USD $100 per passenger) is included in the final price for processing all bookings. The fee will be communicated before you confirm your booking.

7. Refunds

• Refunds are processed in accordance with the Service Provider’s terms or policies as well as applicable federal law. If you are entitled to a refund, it will be issued to the original form of payment used for the booking. Please note that airfares comprise various elements, and not all of them may be refundable. As a result, even if you qualify for a refund under the Service Provider’s terms/policies or federal law, the refunded amount may not fully cover the total price of your booking.
• Eligibility for refunds is assessed by the applicable Service Provider and we, acting as the intermediary, have no influence over the Service Provider’s handling times in assessing and confirming such eligibility.
• As an intermediary, we will only process a payment refund where we have already received such from the applicable Service Provider.
• The total price of your booking will include the price of the Travel Service(s), any add-on products, and our service fees. Any Service Provider add-on products are refundable only to the extent we have received relevant amounts in return from the Service Provider. Our own add-on products are generally non-refundable, unless you have not been able to utilize them due to our fault.

8. Flight Bookings

Flight bookings are governed by U.S. Department of Transportation (DOT) and Federal Aviation Administration (FAA) regulations.

Flight-Only Ticket Fully Paid: For most flight bookings, we collect full payment at booking and pass it to the airline (Supplier/Principal), who issues a confirmed ticket. These bookings are governed by the airline’s own terms and conditions.

Agency Role: In some cases, we act as an agent for another accredited travel provider. Your flight booking may be protected under their terms, which will be indicated on your confirmation invoice.

Payments for flight bookings are made directly to the airline or authorized consolidator. In the event of airline insolvency, you may be entitled to remedies under U.S. federal law or through your credit card issuer’s protections.

9. Your Right to Amend or Cancel a Confirmed Booking

• Supplier Conditions: Any request to amend or cancel your booking is subject to the terms and conditions of the relevant supplier. Some tickets, particularly airline tickets, may be non-refundable and/or non-changeable. In cases where amendments or cancellations are permitted, a penalty charge may apply.
• Non-Transferable Tickets: Most airline tickets are non-transferable, meaning name changes are typically not allowed. It is critical to provide passenger names exactly as they appear on their passports at the time of booking. For online scheduled flight bookings, the fare rules regarding cancellations and amendments are displayed during the booking process, and you should review these carefully.
• Agent Role: As agents for airlines or consolidators, TraveljunctionUS.com must adhere to the suppliers’ fare rules and conditions without exception. Where amendments or refunds are allowed, TraveljunctionUS.com will charge an administration fee of USD $100.00 per person per change (based on our current rates) in addition to any supplier-imposed fees to cover the costs of processing your amendment or cancellation request.
• Request Process: All amendments or cancellation requests must be submitted to TraveljunctionUS.com in writing. Requests are not actionable until received by us. Requests submitted outside our business hours will be processed on the next working day, and if supplier confirmation is required, processing will occur once we can reach the supplier.
• Administration Fee: For approved changes, you must pay all costs/charges imposed by our suppliers (for Package Holidays) or the Supplier/Principal (for single Travel Arrangements), plus an amendment fee of USD $100.00 per person per change, unless you have a service pack with different fee terms.
• Non-Amendable Arrangements: Some Travel Arrangements, such as flights, may not be amendable or transferable after confirmation. Changes could incur cancellation charges up to 100% of the cost, requiring a new booking.

10. Changes and Cancellations by Airline

• As agents, we are not liable for changes or cancellations by the Supplier/Principal. We will notify you as soon as reasonably possible of significant changes or cancellations and assist in coordinating with the Supplier/Principal for alternative arrangements, but we have no further liability.
• If the Supplier/Principal cancels your booking, we will assist in obtaining a refund from the Supplier/Principal. Refunds are forwarded only after receipt from the Supplier/Principal, and we cannot refund amounts not received.

All Bookings: The booking fee is non-refundable upon cancellation, along with a USD $100.00 per booking administration fee, unless a service pack specifies otherwise.

Refund: In situations where you need to rebook a flight originally booked through us, we act as a mediator between the airline and the passenger to facilitate the process. Refund timelines vary by airline and agency arrangements. Generally, refunds may take approximately 8 to 9 weeks to process, but this period may differ depending on the airline’s policies and procedures.

11. Our Responsibility for Your Booking

For single Travel Arrangements, we act as an agent for the Supplier/Principal and are not responsible for their acts, omissions, or service provision. Our role is limited to booking with your instructions and passing on information in good faith. If found liable, our maximum liability is twice the booking cost (or a proportionate amount if not all travelers are affected), except for death or personal injury due to our negligence or that of our employees acting in their duties.

12. Your Responsibilities

Travel Insurance: You must obtain adequate travel insurance covering all activities, cancellation, medical expenses, repatriation, and personal liability. Verify coverage for additional activities before participation. Carry policy details on your trip. We are not liable for losses where insurance would have provided coverage if you travel without adequate insurance.

Travel Advice: Check U.S. government travel advisories at travel.state.gov before booking and departure to make informed destination decisions.

Behavior: You and your party must behave appropriately and not cause distress, danger, annoyance, or property damage. If we, the Supplier/Principal, or any authority, deem your behavior disruptive, your booking may be terminated immediately without liability. You are jointly and individually liable for damages/losses caused, payable directly to us or the Supplier/Principal before departure. Failure to pay makes you responsible for subsequent claims and legal costs. We are not liable for the actions of unrelated guests or individuals.

Passports & Visas: You must verify and meet all passport, visa, health, and immigration requirements for your Travel Arrangements. We provide general guidance only. Check requirements with relevant embassies, consulates, or your doctor, as they may change. Most countries require passports valid for 6 months post-return. We are not liable for losses due to non-compliance, and you must reimburse us for fines or losses incurred from your failure to comply. Visa requirements should be checked with the airline or local embassy.

Special Requests: Notify us of special requests (e.g., dietary needs, room preferences) at booking and confirm in writing. We will relay requests to the Supplier/Principal, but fulfillment is not guaranteed. Noting a request for documentation does not confirm it will be met.

13. Fitness to Travel and Medical Conditions

We are not a specialist disabled holiday provider, but we will strive to accommodate special requirements. Disclose any medical conditions or disabilities affecting your booking before confirmation so we can assess suitability.

If we or the Supplier/Principal cannot reasonably accommodate the needs, we will not confirm the booking or may cancel it with applicable charges if full details were not provided at booking.

14. How We Use Your Personal Information

Usage: We will use your personal information solely as outlined in our Privacy Policy.

Insolvency Disclosure: In case of our insolvency, we or an appointed insolvency practitioner may share your personal information with relevant U.S. regulatory authorities (such as the Department of Transportation or Federal Trade Commission) to evaluate your booking status and guide you on actions under applicable financial protection schemes.

15. Events Beyond Our Control

• Definition: "Events Beyond Our Control" refers to situations beyond our or the Supplier/Principal’s control, where consequences could not be avoided despite reasonable efforts. These include, but are not limited to, actual or threatened war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disasters, adverse weather, floods, epidemics, pandemics, fire, airport/port/airspace closures, restrictions, congestion, flight or entry bans by authorities, U.S. State Department travel advisories, or other government travel restrictions. Unless otherwise stated, we are not liable for compensation, costs, or expenses in such cases.
• Pandemics: For single Travel Arrangements or Package Holidays, Supplier/Principals or our suppliers must comply with national/local pandemic-related guidance, which may involve measures like mandatory face masks, social distancing, capacity limits, alternative entry/exit routes, hand sanitization, limited entertainment, or reduced food/drink options. These measures aim to ensure your safety and that of others, and we do not expect them to significantly impact your travel enjoyment.

16. Timetable Changes and Cancellations by Airlines

• Your contract with the airline may permit them to cancel or modify your booking. We will inform you of any changes as soon as the airline notifies us.
• If an airline changes your flight schedule, we won’t charge a fee to rebook you onto the airline’s offered alternative. If the airline cancels your flight, we won’t charge a fee to process your cancellation refund request.
• Should you request an alternative flight beyond the airline’s provided option due to a timetable change or cancellation, we can handle the request on your behalf, subject to the airline’s conditions. There will be a service charge.
• Flight times in your booking confirmation may change before your travel date. Check with your airline at least 72 hours before departure to confirm schedules, including connecting flights. We have no control over airline schedule changes and are not liable for any resulting costs.

17. Changes and Cancellations Requested by You

24-Hour Reservation Requirement Inapplicable

• To the fullest extent permitted by U.S. law, you acknowledge that TraveljunctionUS.com, as a travel intermediary, is not obligated to provide ticket cancellations or refunds, even if requested within 24 hours of booking or any other legally specified period.
• The airline, as your contractual partner, sets the conditions for changes (e.g., passenger name, destination, travel date) and cancellation refunds. We, as intermediaries, have no control over these conditions.
• If you request a booking change or cancellation refund, we can process it on your behalf, provided the airline’s conditions allow. We’ll inform you of any additional service conditions during booking. Change requests must be received at least 24 hours before travel begins, and a service fee of USD $100.00 is applicable.

18. Other Important Terms

• Transfer of Agreement: We may transfer our rights and obligations under these terms to another organization, notifying you in writing to ensure your contract rights are unaffected.
• Transfer of Your Rights: You need our written consent to transfer your rights or obligations.
• Third-Party Rights: Only you, people named on the booking, and we have rights under this contract. No other person can enforce its terms.
• Severability: If a court deems any part of these terms unlawful, the remaining terms remain in effect.
• Delayed Enforcement: Our delay in enforcing any term does not waive your obligations or our right to implement later. For example, missing a payment does not preclude us from requiring it later.
• Governing Law: These terms are governed by the laws of the State of Delaware, United States. Legal proceedings can be brought in the courts of Delaware, or, if you reside elsewhere, in the courts of your home state where applicable.

19. Pricing and Fare Conditions

• Pricing and Currency: All prices are quoted in U.S. Dollars (USD) and are subject to availability.
• Included Fees and Taxes: At the "confirmed quotation" stage, fares include all pre-payable taxes and applicable transaction fees, combined to form your final quotation.
• Local Taxes: Some destinations require departure and/or arrival taxes to be paid locally. These are the passengers’ responsibility, and TraveljunctionUS.com is not liable for denied boarding due to failure or inability to pay such taxes.
• Booking/Transaction Fee: The ticket price typically includes a non-refundable booking or transaction fee charged by TraveljunctionUS.com to cover the cost of making and managing your booking.
• Service Fees: We apply a service charge for certain administrative services we provide. These charges are non-refundable and are in addition to any fees charged by the supplier.
• Fare Changes: Fares may change without notice. If an airline adjusts the fare for your journey or we identify an incorrect fare before travel begins, we will attempt to notify you promptly. You will be responsible for any fare difference. If the correct fare is not paid, the airline may refuse travel. Alternatively, we may cancel the contract without liability to you.
• Special Fare Arrangements: For special fares, one-way flights may be paired across different airlines or within the same airline. Each segment is independent, so cancellations, modifications, disruptions (e.g., strikes), or schedule changes are governed by each airline’s fare rules separately. For instance, canceling one flight does not entitle you to a refund or modification of the other flight’s itinerary, and adjustments may incur additional costs.
• Special Fares: Special fares for scheduled flights are subject to verification by our ticketing staff. If we cannot honor the quoted fare, we will strive to inform you within three business days.
• Currency Conversion Costs: For products priced in a foreign currency, we reserve the right to add an amount to cover currency conversion costs and exchange rate fluctuations.

20. Information on passport, visa and health provisions

Passport, visa, and/or health requirements can change, and you should therefore check with the relevant authority (embassy, consulate, or U.S. State Department) well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply well ahead of time. We accept no responsibility for customers who do not possess the correct documents.

Each destination has its own requirements as far as entry formalities, vaccinations, etc., which can also vary depending on the passenger’s nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered our responsibility. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all the related steps. For health-related requirements, consult the Centers for Disease Control and Prevention (CDC) for the latest travel health notices.

21. Financial Protection for Your Booking

Airline Insolvency: If an airline or travel supplier becomes insolvent and cannot fulfill your booking, you may be entitled to remedies under U.S. federal law or through your credit card issuer’s protections. We will assist you in contacting the relevant airline, supplier, or credit card company to pursue available remedies.

Alternative Arrangements: In cases of insolvency where neither we nor the supplier can fulfill services, we will make reasonable efforts to help you secure alternative arrangements. However, we cannot guarantee that a replacement provider will be available, and we are not liable for compensation beyond amounts refunded by the supplier or credit card issuer.

Assignment of Claims: If you receive compensation or benefits from a credit card issuer or other financial protection program, you agree to assign related claims to that entity to the extent required by law.

APPENDIX 1 – FEES FOR ADMINISTRATIVE ASSISTANCE

All prices are quoted in U.S. Dollars (USD). Administrative fees are non-refundable.